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  • BMW X3 G01 X4 G02 Android Head Unit 2018–2021 with Wireless CarPlay
  • BMW X3 X4 EVO Android glavna jedinica
  • BMW X3 X4 EVO Android glavna jedinica
  • BMW X3 X4 EVO Android glavna jedinica

BMW X3 G01 X4 G02 Android Head Unit 2018–2021 with Wireless CarPlay

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BMW X3 G01 / X4 G02 cabin upgrade

Upgrade the factory BMW display without changing the dashboard character

This BMW X3 G01 X4 G02 Android Head Unit gives your 2018–2021 BMW a wider, more modern screen experience while keeping the cabin clean, driver-focused and familiar. The goal is not to make the interior look aftermarket; it is to add CarPlay, Android Auto and Android app usability in a BMW-style screen position.

BMW X3 G01 X4 G02 Android Head Unit installed in dashboard

Vehicle-specific screen shape for G01 and G02 dashboards

The screen sits in the original display area, so your BMW X3 or X4 cabin keeps a clean factory-style layout. This matters because a poor universal screen can look disconnected from the dashboard and reduce long-term ownership satisfaction.

BMW X3 G01 X4 G02 Android Head Unit front screen product view

Wireless CarPlay and Android Auto for daily navigation

Wireless CarPlay and Android Auto help you use maps, calls, voice commands and music more naturally than the older factory interface. For commuting, business driving and long trips, the larger display makes route guidance easier to read.

BMW X3 X4 Android head unit wireless CarPlay and Android Auto display

Higher display clarity for maps, apps and split-screen use

The available high-resolution display gives navigation and media apps more room to breathe. A clearer screen is not just a specification upgrade; it reduces glance time and makes the cockpit feel newer during daily use.

BMW Android head unit high resolution display comparison

Choose the correct BMW system before shipment

BMW vehicles can look similar from the outside but use different factory screen systems and LVDS connectors. iKAGOO checks your model year, dashboard layout and system photos before shipment to reduce wrong-version risk.

BMW CCC CIC NBT EVO factory system identification guide
BMW X3 G01 X4 G02 Android Head Unit

BMW X3 G01 X4 G02 Android Head Unit 2018–2021 with Wireless CarPlay

A vehicle-specific Android car stereo upgrade for BMW X3 G01 and BMW X4 G02 models with EVO / NBT EVO factory systems. It adds wireless CarPlay, Android Auto, Android navigation, QLED display options, DSP audio functions and matched vehicle wiring preparation.

2018–2021 BMW X3 G01 2018–2021 BMW X4 G02 10.25 inch / 12.3 inch Bežični CarPlay Android Auto No intentional wire cutting

Brzi odgovor

A direct summary for buyers comparing a BMW screen upgrade, CarPlay module, used factory unit or full Android head unit.

The BMW X3 G01 X4 G02 Android Head Unit is a vehicle-specific Android display and stereo upgrade for 2018–2021 BMW X3 and BMW X4 models with EVO / NBT EVO factory systems.

It upgrades the factory screen experience with wireless Apple CarPlay, Android Auto, Android apps, navigation, Bluetooth, DSP audio functions and 4G-capable configurations.

After correct connection and configuration, supported factory functions such as steering-wheel controls, iDrive-style control, factory audio output, reverse camera and parking information can continue to work through the matched vehicle interface.

Before shipment, iKAGOO checks your model year, dashboard layout, LHD/RHD position, factory system screen and connector photos to prepare the correct screen, wiring harness and vehicle interface.

Choose this upgrade if you want a modern BMW-style display experience without buying only by photo, guesswork or a generic Android screen listing.

Buyer Concerns Answered Before You Order

These are the first questions most BMW owners ask before replacing or upgrading the factory screen.

Will it fit my exact BMW?

It is designed for BMW X3 G01 and BMW X4 G02 models from 2018–2021 with EVO / NBT EVO factory systems. iKAGOO still checks your dashboard and system photos before shipment because BMW screen, connector and regional equipment differences can affect the correct version.

Will factory controls continue to work?

Supported steering-wheel buttons and the original BMW control interface continue to work after correct wiring and CANBUS configuration. This keeps daily operation familiar instead of forcing you to use only the touchscreen.

Is this a complete upgrade or just a CarPlay box?

This is an Android head unit screen upgrade, not only a hidden CarPlay module. It gives you CarPlay and Android Auto, while also adding Android app use, larger display options, navigation flexibility and hardware configuration choices.

Do I need to cut wiring?

No intentional cutting of supported factory wiring is required. The matched harness and vehicle interface are prepared to connect with the supported BMW system, and installation should stop if your connector does not match the supplied harness.

Core Buyer Benefits

Each benefit is tied to actual daily use, not only to a specification list.

Modern navigation without losing BMW cockpit logic

Wireless CarPlay and Android Auto make Google Maps, Apple Maps, Waze, calls and music easier to use on the road. Your BMW still keeps a driver-oriented screen location, so the upgrade feels integrated instead of looking like a temporary tablet.

10.25 inch or 12.3 inch screen choice

Choose the display size that suits your dashboard and preference. The larger screen is stronger for navigation and split-screen use, while the 10.25 inch option keeps a more restrained factory-like appearance.

4GB/64GB or 8+128GB configuration

The 4GB/64GB version is suitable for normal CarPlay, Android Auto and navigation use. The 8+128GB version gives more room for apps and smoother multitasking if you use the Android side frequently.

4G, Wi-Fi and app-based driving convenience

With supported configurations, 4G and Wi-Fi connectivity allow online maps, media apps and software-based functions to be used more flexibly. This gives older BMW infotainment hardware a more current daily-use experience.

Funkcije fabrike su zadržane

Function retention depends on the correct BMW system, supplied harness, vehicle interface and proper installation.

Kontrole na volanu

Supported steering-wheel buttons continue to work after correct CANBUS or vehicle-interface configuration. This helps keep volume, track and call operation familiar during daily driving.

Factory camera and parking information

The factory reverse camera and supported parking information are retained after correct connection and setup. This keeps safer reverse-view use instead of forcing a separate camera system when the original camera is supported.

Factory audio and speaker output

Factory audio output remains supported through the matched BMW interface. Vehicles with special factory audio equipment should provide photos and details before shipment so iKAGOO can prepare the correct connection guidance.

Original BMW system access

The upgrade is prepared to work with your existing EVO / NBT EVO factory system rather than replacing the entire vehicle electronics architecture. Correct system identification is important before shipment.

Posebni tvornički audio sistemi, nestandardne kamere, prethodne naknadne modifikacije ili neuobičajene regionalne konfiguracije mogu zahtijevati dodatne upute za povezivanje. Molimo dostavite tražene informacije o vozilu prilikom narudžbe kako bi iKAGOO mogao pripremiti ispravnu verziju.

Product Media Story

These current product visuals explain the screen, display quality, system selection and connected-use value.

Better app usability through a larger Android display

A larger Android screen makes maps, music apps and browser-based tools easier to operate than on an older factory interface. This is useful for owners who keep their BMW long term and want modern daily convenience.

BMW Android screen 4G LTE WiFi and app use interface

Configuration choices should match how you drive

Screen resolution, processor, storage and connectivity affect how smooth the unit feels in real use. Choose the stronger configuration if you use Android apps often, not only CarPlay projection.

BMW Android head unit configuration comparison chart

CarPlay, navigation and media in one upgraded interface

The upgrade gives your BMW a more useful display for navigation, music and phone functions. The value is strongest when you want more than a simple CarPlay activation or small factory screen repair.

BMW Android head unit CarPlay navigation and media features

Tracked order support after configuration checking

iKAGOO prepares vehicle-specific products after checking the configuration information you provide. Tracked shipping and after-sales communication help reduce uncertainty after purchase.

iKAGOO tracked shipping and after-sales support for BMW Android head unit orders
Vehicle confirmation before shipment

Pošaljite ove detalje kako bi iKAGOO mogao pripremiti ispravnu verziju.

BMW X3 and X4 model names are not enough on their own. Before shipment, iKAGOO checks the vehicle generation, year, dashboard layout, factory system and connector information to reduce wrong-version risk.

Model i godina vozilaBMW X3 G01 or BMW X4 G02, with exact model year and market region.
Dashboard photoClear front photo of the current screen, center vents and control panel.
Factory system photoEVO / NBT EVO menu photo or system interface photo where available.
Connector photoPhoto of the factory screen connector or LVDS plug if the vehicle has already been opened.
LHD ili RHDLeft-hand drive or right-hand drive position, especially for UK, Australia and other RHD markets.
Special audio or cameraTell us if your BMW has premium audio, factory camera, 360 camera or previous aftermarket modifications.

Why This Upgrade Is Worth Buying

The strongest value is for owners who want a modern display, CarPlay, Android Auto and Android app capability while keeping the BMW cabin clean.

Better than keeping the old factory screen unchanged

The original screen may still work, but it does not give the same flexible app experience as a modern Android head unit. This upgrade adds stronger navigation, phone integration and media usability for daily driving.

More complete than a CarPlay-only module

A CarPlay-only module can be enough if you only need phone projection. This BMW X3 G01 X4 G02 Android Head Unit adds a full Android display platform, screen size choice, storage options and more flexible app use.

Cleaner than a universal aftermarket screen

A universal screen may be cheaper, but it often creates fitment, control and wiring uncertainty. iKAGOO focuses on the correct BMW generation, dashboard layout, factory system and wiring match before shipment.

Useful for long-term BMW ownership

If you plan to keep your BMW X3 or X4, a screen upgrade can improve every drive. The value is strongest when you use navigation, calls, music and apps often instead of treating the screen as a decoration.

Zašto kupovati od iKAGOO?

The main difference is not only the screen. It is the vehicle-specific preparation before shipment and support after delivery.

Specifična priprema vozila

iKAGOO checks the BMW model year, G01/G02 generation, dashboard layout and factory system before preparing your order. This helps avoid buying only by product photos.

Screen, harness and interface matching

The screen, wiring harness and vehicle interface are prepared around your BMW system. Correct matching is what allows the Android screen to communicate with supported factory functions.

Original function integration

Supported steering-wheel controls, factory camera, parking information and factory audio logic are considered during preparation. The goal is a usable BMW upgrade, not just a screen that powers on.

Zaštita tvorničkog ožičenja

The matched harness approach is designed to connect without intentionally cutting supported factory wiring. If connectors do not match, installation should stop and iKAGOO support should be contacted.

Podrška za instalaciju i konfiguraciju

iKAGOO can help with connection checks, basic configuration direction and function testing after installation. This matters because CANBUS, camera and audio settings may need correct setup.

12-month hardverska garancija

Eligible hardware is covered by iKAGOO’s 12-month limited warranty. After-sales support is available for configuration, installation questions and verified product issues.

Kako iKAGOO priprema vašu narudžbu

This is the practical process that helps reduce wrong-version risk.

  • Check whether your vehicle is BMW X3 G01 or BMW X4 G02 within the 2018–2021 range.
  • Check whether the vehicle uses the supported EVO / NBT EVO factory system.
  • Review dashboard layout and screen style from your photos.
  • Prepare the screen size and memory configuration you selected.
  • Match the wiring harness and vehicle interface for supported factory function retention.
  • Provide installation and function-testing direction when needed.

iKAGOO Evaluation for This BMW X3 / X4 Upgrade

These three standards help buyers judge whether the upgrade is necessary, compatible and suitable for installation planning.

Potreba za nadogradnjom iKAGOO

91/100
Uvjerljiv argument za nadogradnju

The upgrade has strong value because it modernizes navigation, phone integration, screen usability and media control in a 2018–2021 BMW cabin. It is especially suitable for owners who want CarPlay, Android Auto and app-based navigation without replacing the whole vehicle electronics system.

  • Wireless CarPlay and Android Auto improve daily navigation and calls.
  • 10.25 inch / 12.3 inch screen options improve display usability.
  • Android app support adds value beyond a CarPlay-only box.
  • Vehicle-specific preparation reduces wrong-version risk.
Pročitajte Standard o neophodnosti nadogradnje

iKAGOO Originalna kompatibilnost vozila

90/100
Strong Factory Function Retention

A score of 90/100 does not mean that 10% of factory functions are lost. It means the upgrade has strong original-vehicle integration potential when the correct BMW system, wiring harness, vehicle interface and installation steps are used.

  • Factory Function Continuity 25%: supported BMW functions continue through matched interface.
  • Original Control Continuity 15%: steering-wheel and BMW-style control operation supported.
  • Vehicle Data & Warning Integration 20%: supported data and parking information depend on correct CANBUS setup.
  • Physical Architecture Match 15%: screen shape is prepared for G01/G02 dashboard architecture.
  • Factory-Style UI & Interaction Match 15%: BMW-style screen position and interface logic retained.
  • Installation & Hardware Integration 10%: matched harness approach protects supported factory wiring.
Pročitajte originalni standard kompatibilnosti vozila

iKAGOO Nivo jednostavnosti instalacije

Nivo 3
Napredni uradi sam

Suitable for experienced DIY installers or an automotive electronics installer. This BMW Android head unit requires careful trim removal, screen replacement, matched wiring connection, CANBUS or vehicle-interface configuration and full function testing.

  • No intentional cutting of supported factory wiring.
  • Careful dashboard trim removal is required.
  • Factory camera, audio and steering-wheel controls must be tested after installation.
  • Professional help is sensible if you are not comfortable opening BMW dashboard trim.
Read the Installation Ease Level Standard

Recommended buyer profile

This upgrade is best for BMW X3 G01 and X4 G02 owners who want modern smartphone integration, a larger screen, Android app use and better long-term cabin usability. It is not the right choice if you only want the cheapest possible CarPlay activation and do not care about screen size or Android functions.

Compare Your Upgrade Options

Choose based on what problem you actually want to solve.

Održi fabrički sistem

What it solves: No installation work and no new hardware cost.

What it does not solve: Older interface, limited app use and weaker modern navigation experience.

Najbolje za: Owners who rarely use navigation or phone projection.

Buying conclusion: Lowest effort, but no real cabin modernization.

Repair or replace with a used OEM unit

What it solves: Keeps factory hardware style and may fix a failed original unit.

What it does not solve: Usually does not add a full Android platform, larger screen choice or modern app flexibility.

Najbolje za: Owners who want a stock repair path.

Buying conclusion: Good for restoration, weaker for daily digital usability.

CarPlay-only module

What it solves: Adds phone projection to the original screen.

What it does not solve: Does not give a new Android display platform or larger screen upgrade.

Najbolje za: Buyers who only need CarPlay and want minimal visible change.

Buying conclusion: Practical, but less complete than a screen upgrade.

For most 2018–2021 BMW X3 G01 and X4 G02 owners comparing a screen upgrade, this iKAGOO Android head unit is the stronger choice when you want both smartphone projection and a more capable display platform.

Specifikacije proizvoda

Select the version according to your BMW system, display preference and app-use habits.

Vrsta proizvodaVehicle-specific Android Head Unit / Android Car Stereo
Podržana vozilaBMW X3 G01 and BMW X4 G02
Podržane godine2018–2021
Fabrički sistemEVO / NBT EVO system confirmation required before shipment
Veličina ekrana10.25 inch or 12.3 inch
Opcije memorije4GB/64GB 8-core CP/DSP/4G or 8+128GB 8-core
PrikazQLED display support listed on current product page
Smartphone integrationBežični Apple CarPlay i Android Auto
PovezivostBluetooth, Wi-Fi and 4G-capable configuration support
AudioDSP audio function available according to selected configuration
Camera supportFactory reverse camera retained after correct connection where supported
Wiring approachMatched harness connection without intentional cutting of supported factory wiring

Harness, Accessories and Installation

Installation should be done carefully, with full function testing before the trim is refitted.

Typical installation work

  • Remove the factory screen and related dashboard trim carefully.
  • Connect the vehicle-specific wiring harness and screen cable.
  • Connect CANBUS or vehicle-interface components where supplied.
  • Route USB, GPS antenna and microphone wiring if included in your configuration.
  • Configure the BMW system protocol and display settings where needed.
  • Test CarPlay, Android Auto, Bluetooth, audio, camera, parking information and steering-wheel controls before final reassembly.

Stop installation and contact iKAGOO if

  • Oblik konektora ili raspored pinova očigledno ne odgovara.
  • Čepić je savijen, oštećen ili labav.
  • The harness differs from the installation guidance.
  • There is abnormal heat, smell or smoke.
  • A fuse repeatedly blows.
  • Napajanje ili masa se ne mogu potvrditi.
  • Installation would require cutting the factory main harness.
  • Camera, audio, CANBUS or parking functions behave abnormally and cannot be explained.

Dostava, garancija i postprodajna podrška

Vehicle-specific products need configuration checking before dispatch.

Obrada narudžbe

Normal order processing is usually 1–3 business days before dispatch after your vehicle information and selected configuration are checked.

Globalna praćena dostava

iKAGOO uses tracked international delivery. Delivery time depends on destination, customs, carrier conditions and selected shipping option.

12-month hardverska garancija

Eligible hardware is covered by a 12-month limited warranty for verified manufacturing defects under normal use.

Read Warranty Policy

Returns and fitment cases

Return and refund handling depends on product condition, installation status, evidence and the applicable iKAGOO policy. Contact iKAGOO before sending any product back.

Read Refund and Returns Policy

For more Android screen upgrade background, you can also review the iKAGOO Android car stereo guide.

Read Android Head Unit Guide

Često postavljana pitanja

Each answer starts with a clear decision direction, then explains the buying logic.

Will this fit my exact 2018–2021 BMW X3 or X4?

Yes, if your vehicle is a supported BMW X3 G01 or BMW X4 G02 with the correct EVO / NBT EVO factory system. iKAGOO still checks your dashboard and system photos before shipment because model year, market region and connector details can affect the correct version.

Does this BMW X3 G01 X4 G02 Android Head Unit support Wireless CarPlay and Android Auto?

Yes. The unit supports wireless Apple CarPlay and Android Auto, so you can use navigation, calls, voice commands and music from your phone on the upgraded BMW display.

Will my original steering-wheel controls still work?

Yes, supported steering-wheel controls continue to work after correct wiring and CANBUS or vehicle-interface configuration. This is why iKAGOO checks the factory system and prepares the correct harness before shipment.

Will the factory camera and parking sensors continue to work?

Yes, supported factory reverse camera and parking information can continue to work after correct connection and setup. Special camera systems or previous aftermarket modifications should be reported before shipment.

Do I need to cut the factory wiring?

No. The matched harness approach is designed to connect without intentionally cutting supported factory wiring. Stop installation and contact iKAGOO if the connector does not match or if cutting the factory main harness seems necessary.

Is it suitable for DIY installation?

It depends. The Installation Ease Level is Level 3 — Advanced DIY, which is suitable for experienced DIY installers or automotive electronics installers. First-time DIY buyers should consider professional help because trim removal, wiring, CANBUS setup and function testing must be done carefully.

Šta trebam poslati prije otpreme?

Send your BMW model, year, market region, LHD/RHD position, dashboard photo, factory system photo and connector photo if available. This helps iKAGOO prepare the correct screen, wiring harness and vehicle interface for your order.

What if my BMW has a special factory audio system?

It depends. Special factory audio systems may need additional connection instructions or confirmation before shipment. Tell iKAGOO about premium audio, amplifier equipment or previous aftermarket changes when ordering.

Why buy from iKAGOO instead of a cheaper generic unit?

Because the cheapest screen is not always the correct screen. iKAGOO focuses on vehicle-specific preparation, correct harness matching, factory function retention and after-sales installation support, which helps reduce wrong-version and wrong-connection risk.

What happens if my connector or factory system is different?

It depends. Do not force the installation if the connector or system is different from the supplied version. Contact iKAGOO with clear photos so the issue can be checked before any wiring damage occurs.

Final buying step

Confirm your BMW system, choose your screen size and order the correct version

This upgrade is strongest for 2018–2021 BMW X3 G01 and BMW X4 G02 owners who want wireless CarPlay, Android Auto, Android app usability and a cleaner BMW-style display upgrade. Send your vehicle details when ordering so iKAGOO can prepare the correct version.

5.00

Na osnovu 1 recenzija
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1 recenzija za BMW X3 G01 X4 G02 Android Head Unit 2018–2021 with Wireless CarPlay

  1. Mathieu Laurent

    Ukupna ocjena
    Vrijednost za novac

    J’utilise souvent mon X3 pour des déplacements professionnels. CarPlay facilite les appels, les messages vocaux et la navigation sans manipuler constamment le téléphone. Le grand écran permet de lire rapidement les prochaines directions. Après avoir réglé le microphone et le volume des appels, la qualité est devenue tout à fait correcte.

    Prednosti:

    CarPlay facilite les appels, les messages vocaux et la navigation sans manipuler constamment le téléphone

    Je li korisno?
Dodaj recenziju

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iKAGOO dostava, garancija, povrat i korisnička podrška
iKAGOO Korisnička podrška

Dostava, Garancija i Povrat

Jasne informacije o obradi narudžbi, međunarodnoj dostavi, proizvodima specifičnim za vozilo, garancijskoj podršci, povratima i oštećenim pošiljkama.

Obrada narudžbe Obično 1–3 radna dana prije otpreme.
Međunarodna dostava Obično 5–20 radnih dana nakon slanja, ovisno o odredištu.
Garancija na hardver 12-mjesečna ograničena garancija za podobne fabričke nedostatke.
Podrška za određeni model vozila Dostupna je pomoć pri kompatibilnosti, ožičenju i konfiguraciji.

Često postavljana pitanja

Ovi odgovori pružaju praktičan sažetak. Potpune stranice politike na koje vode donji linkovi primjenjuju se na sve narudžbe.

01

Odakle se šalju narudžbe i koliko traje dostava?

Većina iKAGOO narudžbi se šalje iz našeg skladišta u Kini nakon provjere konfiguracije proizvoda i informacija o vozilu. Uobičajena obrada narudžbe traje otprilike 1–3 radna dana.

Procijenjena vremena isporuke nakon slanja su:

  • SAD i Kanada: otprilike 5–9 radnih dana
  • Evropska unija: otprilike 7–15 radnih dana
  • Ujedinjeno Kraljevstvo i Australija: otprilike 7–10 radnih dana
  • Ostale podržane regije: otprilike 7–20 radnih dana

Procijenjena dostava može biti pod utjecajem carinskog postupka, lokalnih praznika, dostave u udaljena područja, vremenskih uslova ili kašnjenja prevoznika.

02

Hoću li morati platiti uvozni porez, PDV ili carinske pristojbe?

Standardna međunarodna dostava obično ne uključuje PDV u zemlji odredišta, uvozne carine, brokerske naknade ili troškove carinjenja.

Za prihvatljive destinacije u Evropskoj uniji, opcionalni DDP usluga dostave mogu biti dostupne. Troškovi vezani za uvoz su uključeni samo kada je DDP odabran prilikom plaćanja ili potvrđen od strane iKAGOO-a pismenim putem prije otpreme.

Kada DDP nije odabran, primatelj je odgovoran za sve troškove koje naplate lokalna carina ili prevoznik.

03

Mogu li zatražiti ekspresnu dostavu?

Ekspresna ili ubrzana dostava može biti dostupna za odabrane proizvode i odredišta. Dostupnost, prevoznik i dodatni troškovi potvrđuju se prije otpreme.

U zavisnosti od odredišta i vrste proizvoda, iKAGOO može koristiti prijevoznike kao što su DHL, FedEx, UPS, EMS, 4PX ili drugog logističkog pružatelja usluga s praćenjem.

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Kako mogu pratiti svoju pošiljku?

Nakon što je narudžba poslana, broj za praćenje ili link za praćenje obično će biti poslan na e-mail adresu korištenu za narudžbu.

Ažuriranja praćenja mogu potrajati nekoliko radnih dana da se pojave dok se pošiljka prenosi između međunarodnih i lokalnih prijevoznika.

05

Koja je politika povrata i refundacije iKAGOO-a?

Pravo na povrat ovisi o razlogu povrata, stanju proizvoda, statusu instalacije, priloženom dokazu i tome da li je povrat odobren od strane iKAGOO.

Za povrat neispravnog proizvoda, proizvod mora biti neiskorišten, deinstaliran, kompletan i pogodan za dalju prodaju. Kupac je općenito odgovoran za odobreni trošak povratne pošiljke.

Originalni troškovi dostave, DDP troškovi, PDV, carine i drugi logistički troškovi se općenito ne vraćaju, osim ako to ne zahtijeva važeći zakon ili ako iKAGOO ne potvrdi drugačije.

Ne vraćajte proizvod bez prethodnog odobrenja adrese za povrat i uputa za povrat od iKAGOO.

06

Šta se dešava ako iKAGOO potvrdi kompatibilnost, ali proizvod ne može biti instaliran?

Dodatna zaštita može se primijeniti kada je iKAGOO potvrdio kompatibilnost prije kupovine, kupac je dostavio tačne informacije o vozilu i kupac je sarađivao u razumnim koracima instalacije i dijagnostike.

Ako iKAGOO potvrdi da nije dostupno nikakvo razumno tehničko rješenje, i problem je prijavljen unutar 7 kalendarskih dana nakon isporuke, kupac može imati pravo na povrat novca za proizvod bez obaveze da vrati proizvod.

Originalna dostava, DDP, PDV, carinske pristojbe i ostali troškovi trećih strana nisu uključeni u ovaj povrat cijene proizvoda.

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Kakvu garanciju pruža iKAGOO?

Uslovljeni iKAGOO proizvodi uključuju a 12-mjesečno ograničeno jamstvo na hardver pokriva provjerene fabričke nedostatke i kvarove prihvatljivog hardvera pri normalnoj upotrebi.

U zavisnosti od problema, rješenje može uključivati daljinsku dijagnostiku, pomoć pri konfiguraciji, zamjenske dijelove, popravku, zamjenu proizvoda, djelimično ili potpuno povraćanje novca.

Garancija obično ne pokriva oštećenja uzrokovana nepravilnim ožičenjem, neovlaštenim izmjenama, slučajnim oštećenjem, prodiranjem vode, udarom, zloupotrebom, nepravilnim naponom, greškom pri instalaciji ili nekompatibilnom opremom trećih strana.

08

Da li otvaranje proizvoda automatski poništava garanciju?

Pregled ili ispitivanje od strane treće strane ne poništava automatski cijelu garanciju. Međutim, oštećenja uzrokovana neovlaštenim popravkom, zamjenom komponenti, nepravilnom modifikacijom, oštećenim sklopovima ili nepravilnim ponovnim sastavljanjem nisu pokrivena.

Kontaktirajte iKAGOO prije rastavljanja ili popravke proizvoda kako bi se mogla osigurati ispravna dijagnostička procedura.

09

Šta ako moja narudžba stigne oštećena ili joj nedostaju dijelovi?

Kontaktirajte iKAGOO u roku od 7 kalendarskih dana nakon isporuke i sačuvajte originalno pakovanje, etiketu za dostavu, dodatnu opremu i proizvod.

Molimo dostavite jasne fotografije ili video koji prikazuju:

  • Vanjska transportna kutija i transportna etiketa
  • Bilo kakvo vidljivo oštećenje ambalaže
  • Proizvod i zahvaćeno područje
  • Svi primljeni dodaci i ožičenje

Nakon verifikacije, iKAGOO može organizovati isporuku nedostajućeg dijela, zamjenu, popravku, povrat novca ili drugo razumno rješenje, ovisno o konkretnom slučaju.

10

Šta da radim ako sam naručio pogrešan proizvod?

Kontaktirajte iKAGOO prije instalacije ili korištenja proizvoda. Zamjena ili povrat može biti odobren kada je proizvod neiskorišten, deinstaliran, potpun i pogodan za preprodaju.

Kupci su obično odgovorni za troškove dostave i svaku razliku u cijeni kada je odabran pogrešan proizvod, model vozila, godina ili tvornička konfiguracija.

Besplatna prepaid povratna naljepnica se ne isporučuje automatski.

11

Mogu li izmijeniti ili otkazati svoju narudžbu nakon plaćanja?

Kontaktirajte iKAGOO što je prije moguće, po mogućnosti u roku od 12 sati nakon narudžbe, prilikom zahtjeva za adresu, konfiguraciju vozila ili promjenu proizvoda.

Modifikacija ili otkazivanje ne stupa na snagu dok ih ne potvrdi iKAGOO. Proizvodi specifični za vozilo mogu ući u nabavku, programiranje, testiranje, konfiguraciju ili prilagođenu pripremu ubrzo nakon uplate.

Kada su pripreme ili otprema započete, otkazivanje možda neće biti moguće, ili će se odbitati razumni troškovi koji su već nastali.

12

Šta je uključeno u paket?

Sadržaj paketa varira ovisno o proizvodu, modelu vozila, tvorničkom sistemu i odabranoj konfiguraciji.

Ovisno o proizvodu, pakovanje može uključivati glavni uređaj, kablovske snopove specifične za vozilo, CANBUS interfejs, adaptere, USB kablove, antene, mikrofone, montažni pribor i druge dodatke za instalaciju.

Pogledajte relevantnu stranicu proizvoda, fotografije paketa i potvrdu narudžbe za tačne uključene komponente.

13

Kako da kontaktiram iKAGOO podršku?

Možete kontaktirati iKAGOO putem kontakt obrasca, e-pošte, WhatsAppa ili dostupnih kanala podrške na web stranici. Tipično vrijeme odgovora je unutar 24 radna sata.

Za bržu tehničku podršku, navedite broj narudžbe, model i godinu vozila, fotografije fabričkog sistema, fotografije proizvoda i jasan video koji prikazuje problem.

Posjetite: iKAGOO Kontakt i podrška

14

Je li plaćanje sigurno i da li su dostupne opcije plaćanja na rate?

Uplate se obrađuju putem sigurnih metoda plaćanja prikazanih prilikom završetka kupovine. Dostupne opcije plaćanja karticama, putem e-novčanika i na rate mogu se razlikovati ovisno o zemlji, valuti, pružatelju usluga plaćanja i ispunjavanju uvjeta od strane kupca.

Bilo koja usluga na rate, uključujući opcije koje nudi PayPal ili drugi pružatelj usluga, podliježe regionalnoj dostupnosti i pravilima odobravanja tog pružatelja.

Pročitajte kompletne politike iKAGOO

Pregledajte sve stranice politike prije narudžbe, posebno za proizvode specifične za vozilo, međunarodne porezne aranžmane i povrate vezane za ugradnju.

Ovaj FAQ je pojednostavljeni vodič za kupce. Ukoliko se bilo koja formulacija razlikuje, prednost imaju potpune objavljene stranice politike, potvrda narudžbe i važeći zakon o zaštiti potrošača.

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