1. How This Policy Applies

This iKAGOO Warranty Policy applies to eligible automotive electronics purchased through iKAGOO.com or another sales channel expressly confirmed by iKAGOO in writing as an official sales channel.

This policy should be read together with the iKAGOO Terms and Conditions, Pravila dostave, Pravila o povratu i refundaciji, Politika privatnosti, relevant product page, compatibility review, quotation, invoice and order confirmation.

Where a product page, quotation, invoice, order confirmation or other written communication contains a clear product-specific or order-specific term, that specific written term applies to the relevant product or order.

2. Warranty Provider and Eligibility

This commercial warranty normally applies to:

• Products purchased directly through iKAGOO.com;
• Products purchased through an official channel confirmed by iKAGOO in writing;
• Products supported by a valid order number, payment record or other reasonable proof of purchase;
• Products whose serial number, label and order information can be reasonably verified.

This commercial warranty is normally linked to the original retail order and does not automatically transfer when a vehicle or product is sold or transferred. iKAGOO may decide whether to continue support for a later owner based on available purchase records, product condition, applicable law and the circumstances of the case.

Products obtained through an unauthorised channel, products with an unverifiable origin, or products with removed or materially altered identification information are not automatically eligible for this commercial warranty, except where applicable law provides otherwise.

3. Warranty Period and Start Date

Unless a different written period is clearly stated on the product page, quotation, invoice or order confirmation, eligible products are covered by a 12-month limited hardware warranty beginning on the confirmed delivery date.

The confirmed delivery date may be established through:

• Courier tracking records;
• Carrier delivery confirmation;
• Recipient signature;
• Parcel-locker or collection-point records;
• Delivery photographs;
• Other reasonable carrier evidence.

Refurbished, open-box, demonstration, clearance or specially conditioned products may have a different warranty period when that period is clearly stated on the product page or order confirmation. Where no different period is stated, the standard 12-month warranty applies.

4. Products That May Be Covered

This warranty may apply to eligible physical iKAGOO automotive electronics.

The following may be subject to different terms:

• Software, activation and remote services;
• Downloadable files, update packages and subscriptions;
• Separately sold accessories or consumable parts;
• Free gifts and promotional items;
• Specially customised products;
• Products clearly marked with a different warranty period.

5. What the Warranty May Cover

After the customer provides the necessary evidence and completes reasonable diagnosis, this warranty may cover:

• A verified material or manufacturing defect;
• An internal hardware failure arising during normal and intended use;
• A non-customer-caused failure of the display, main board, control module or original electronic component;
• A supplied harness, adapter or module confirmed to have been defective when delivered;
• An eligible hardware fault that prevents the product from performing its main supported function;
• Another fault expressly confirmed by iKAGOO in writing as covered.

6. Safety-Critical Faults and Immediate Stop-Use Requirement

Digital instrument clusters and some cockpit products display vehicle operating information and safety warnings. Where a fault may affect driving decisions, legal warning displays or vehicle safety, the customer must stop relying on the upgraded product.

Stop using the product where there is:

• Incorrect or missing vehicle speed, gear, fuel, coolant temperature or RPM data;
• Missing or incorrect brake, ABS, airbag, engine or other safety warnings;
• Incorrect turn-signal, high-beam, seat-belt or critical vehicle-status indication;
• Repeated black screens, display corruption, loss of control or restarts while driving;
• Abnormal smell, smoke, excessive heat or electrical noise;
• Any other condition that prevents the driver from reliably understanding vehicle status.

After restoring the original system, record the fault, product version, connections and comparison result and submit the evidence to iKAGOO for diagnosis.

7. Retaining Original Factory Parts

Until installation has been completed and all functions have remained stable, the customer should retain all relevant original vehicle parts.

Parts that may need to be retained include:

• The original instrument cluster and circuit board;
• The factory head unit, screen and controller;
• The factory buzzer, speaker or warning-sound module;
• Factory brackets, trim pieces, screws and fasteners;
• Factory wiring, optical-fibre modules and adapters;
• Factory cameras, amplifiers, gateways and related modules.

Do not discard, sell, damage or irreversibly modify these parts until iKAGOO confirms that they are no longer required.

If a necessary factory part has been discarded or damaged and the vehicle cannot be restored for comparison testing, diagnosis and available warranty remedies may be limited.

8. Mileage, Vehicle Data and Lawful Use

A digital instrument cluster may involve mileage, vehicle configuration, fault data, maintenance records and other vehicle information. The customer must provide complete and accurate vehicle and mileage information.

iKAGOO does not provide services intended to:

• Reduce or conceal a vehicle's true mileage;
• Falsify vehicle history or maintenance records;
• Evade mileage, registration or consumer-protection laws;
• Mislead a buyer, insurer, authority or repair provider.

Following cluster replacement, the cluster, vehicle modules and diagnostic equipment may require lawful synchronisation or calibration and may temporarily show different data. The customer and installer are responsible for complying with local mileage-recording, replacement-cluster, vehicle-registration and disclosure rules.

Faults caused by unauthorised EEPROM modification, mileage changes, vehicle coding, gateway configuration or critical data modification are not manufacturing defects.

9. Factory-Function Retention and Warranty Baseline

Warranty assessment is based on the functions expressly confirmed before purchase or in the order, not on every possible factory option, hidden menu or third-party modification that may exist in the vehicle.

The applicable baseline may include:

• The specific product-page description;
• The vehicle make, model, year, factory system and configuration supplied by the customer;
• The pre-purchase compatibility review;
• The order confirmation, quotation and written communication;
• Any factory module that iKAGOO stated must be retained or transferred;
• The normal supported scope for the relevant vehicle and product version.

Functions that may require separate confirmation include:

• Steering-wheel controls;
• iDrive, MMI, COMAND or other factory controllers;
• Factory amplifiers, audio and optical-fibre systems;
• Factory reversing cameras and 360-degree cameras;
• Parking sensors, HUD and factory microphones;
• Factory warning sounds, vehicle menus, TPMS and fuel-consumption data;
• Special factory options and later aftermarket modifications.

If a function was never confirmed on the product page, order confirmation or pre-purchase written communication, its absence does not automatically constitute a manufacturing defect.

Where iKAGOO expressly confirmed that a core function would be retained, the customer's information was accurate and installation was correct, iKAGOO will review the issue through the compatibility, technical-support or warranty process.

10. Professional Installation and Installation Responsibility

iKAGOO strongly recommends that digital clusters, integrated cockpit systems, OEM-style Android head units, CAN bus products and equipment connected to factory vehicle controls be installed by a person with automotive-electronics experience.

Coverage may be denied or limited only where available evidence reasonably shows that the fault was caused or materially contributed to by installation, wiring, power supply or customer-controlled handling.

Installation-related exclusions include:

• Incorrect wiring, reversed polarity or short circuit;
• Forcing an incompatible connector or damaging pins;
• Cutting, splicing, soldering or bypassing vehicle protection circuits;
• Failing to retain a required factory board, buzzer, module or optical-fibre component;
• Incorrect mounting, trapped wiring or loose connections;
• Failure to follow installation, configuration, testing or safety instructions;
• Abnormal vehicle voltage or existing vehicle wiring faults.

The customer may be required to provide installation photographs, connector and pin photographs, harness connections, voltage measurements, fuse status and comparison results after restoring the original vehicle equipment.

11. Battery Drain, Sleep Mode and Power-Supply Issues

Battery drain can be caused by the vehicle battery, alternator, ACC wiring, permanent power wiring, CAN bus settings, vehicle gateway, dash cameras, amplifiers, OBD devices or other aftermarket equipment.

A single low-battery event does not automatically establish a product manufacturing defect. iKAGOO may require:

• Confirmation of battery health and charging-system output;
• Inspection of ACC, permanent power, ground and fuse connections;
• Confirmation of the correct CAN bus vehicle and sleep settings;
• Completion of the vehicle's normal locking and sleep cycle;
• Measurement and recording of parasitic current draw;
• Disconnection of dash cameras, amplifiers, OBD devices and other accessories;
• Comparison testing after restoring the original factory equipment.

A battery-drain claim enters warranty assessment only after the vehicle, installation and external equipment have been reasonably excluded and the iKAGOO product is confirmed to cause abnormal parasitic draw under correct installation conditions.

12. What the Warranty Does Not Normally Cover

12.1 Physical and Environmental Damage

• Dropping, collision, crushing, impact or excessive force;
• Broken glass, cracked screens or serious scratches;
• Liquid, moisture, condensation or chemical contamination;
• Fire, smoke, excessive heat or unsuitable environmental exposure;
• Post-delivery damage to housings, connectors, ribbon cables, boards or modules;
• Vehicle accident, natural disaster, theft or vandalism.

12.2 Vehicle and External Equipment Problems

• Vehicle battery, alternator, gateway, module or factory-wiring faults;
• Previous modification, collision repair or non-factory wiring;
• Problems caused by an amplifier, camera, module or accessory not supplied or approved by iKAGOO;
• Electrical, audio, video or communication interference from another device;
• Vehicle configuration changes made after compatibility approval;
• A vehicle fault incorrectly identified as a product fault.

12.3 Software and Third-Party Services

• Unapproved firmware or update files;
• Software intended for the wrong vehicle, platform or version;
• Rooting, cracking or unauthorised system modification;
• Incompatible ROMs, launchers or applications;
• Discontinued third-party applications, maps, servers, subscriptions or cloud services;
• Changes made by Apple, Google, application developers or network providers;
• Third-party changes caused by mobile operating-system updates;
• Features never represented as supported on the product page or order confirmation.

12.4 Normal Use and Third-Party Costs

• Normal wear, cosmetic ageing or minor fading;
• Minor cosmetic or interface differences that do not materially affect core functions;
• Missing accessories reported outside the reasonable delivery-inspection period;
• Installation, removal, reinstallation, coding or calibration labour;
• Local repair-shop, technician or third-party diagnostic fees;
• Vehicle downtime, rental-car, lost-income or business losses;
• Cleaning, adjustment or maintenance unrelated to a manufacturing defect.

These exclusions apply only to the extent permitted by applicable law.

13. Disassembly, Independent Inspection and Third-Party Repair

The warranty does not cover:

• Damage directly caused by disassembly, modification or third-party repair;
• Faults caused by incompatible parts, wiring, firmware or software;
• Unauthorised soldering, board-level repair or wiring modification;
• Material alteration that prevents reasonable diagnosis;
• Removed, covered or unreadable serial numbers or labels;
• Replacement of key components that prevents product identification or fault verification.

Where the third-party work is unrelated to the reported fault and the issue can still be reasonably confirmed as an original manufacturing defect, the remaining eligible warranty continues.

Third-Party Repair Costs

Inspection, repair, parts, removal, installation and shipping costs arranged without prior written approval from iKAGOO are not automatically reimbursable.

Third-party costs may be reimbursed only where iKAGOO approved the repair scope, maximum cost and method in writing before the work was performed.

14. How to Submit a Warranty Claim

Submit the claim through the official iKAGOO contact page and provide the information relevant to the fault.

Video evidence should, where possible, continuously show vehicle status, ignition sequence, the fault, connections and the relevant operation instead of relying only on isolated screenshots.

The customer must provide accurate and complete information and reasonably cooperate with diagnosis. Where the evidence is insufficient to identify the product, reproduce the fault or determine the cause, the claim may be delayed or remain unapproved.

15. Diagnosis Before Physical Return

16. Vehicle Software Updates and Configuration Changes

A new compatibility issue is not automatically a product manufacturing defect where it appears after:

• A dealer or repair provider updates factory vehicle software;
• A gateway, head unit, cluster or other module is reflashed;
• Vehicle coding, region, language or configuration is changed;
• A factory amplifier, camera, head unit or control module is replaced;
• New aftermarket equipment or wiring is added.

Depending on the hardware platform, software version and technical feasibility, iKAGOO may offer reconfiguration, compatible firmware, a paid upgrade or other support. iKAGOO does not guarantee that every future vehicle-software change can be resolved using existing hardware.

17. Available Warranty Remedies

After confirming an eligible warranty issue, iKAGOO may provide one or more of the following:

• Technical guidance or remote diagnosis;
• Software configuration or approved firmware support;
• A replacement harness, adapter, CAN module or other component;
• An approved local repair solution;
• Return-to-base repair;
• Replacement of the affected product;
• A partial refund;
• A product-price refund where reasonable repair or replacement is unavailable;
• Another reasonable solution agreed with the customer.

The selected remedy may take into account:

• The cause and severity of the fault;
• Product age and current condition;
• Safety impact and remaining core functionality;
• Parts availability and repair feasibility;
• International shipping conditions and reasonable cost;
• Mandatory consumer law.

To the extent permitted by law, iKAGOO may select a reasonable repair, component replacement, full-product replacement or other appropriate remedy. Where applicable law gives the customer a specific choice, that legal right takes priority.

18. Repair Parts and Equivalent Replacement Products

To the extent permitted by law, repair may use tested new parts or qualified service parts that meet the required functional standard.

Where the original model has been discontinued, is unavailable, has been replaced by a later version or cannot reasonably be sourced, iKAGOO may provide:

• The same model;
• An equivalent model of no lower overall function and value;
• A later model agreed with the customer;
• Another reasonable repair, refund or replacement solution.

A replacement may differ in software version, interface, housing batch, packaging or non-core design details, but its main supported functionality and overall value should not be below the agreed replacement standard.

19. No Fault Found

A returned product may be assessed as no fault found where:

• The reported fault cannot be reproduced after reasonable testing;
• The product continues to operate normally under standard test conditions;
• The issue is confirmed to arise from the vehicle, installation, wiring, settings or another device;
• The customer did not return a CAN box, harness or other component required for diagnosis;
• The returned condition is materially different from the fault description.

iKAGOO will explain the test result. Where no eligible warranty fault is found, the customer may be required to pay the cost of returning the product to them and any additional diagnostic or service charge that was clearly disclosed and approved in advance.

iKAGOO will not carry out a chargeable repair without the customer's approval.

20. Warranty Period After Repair or Replacement

Replacement of a harness, module, adapter, screen assembly or another individual part does not automatically extend the warranty for the entire product.

Where applicable law requires a longer period after repair or replacement, that mandatory law applies.

21. Warranty Shipping Costs

All warranty returns require prior written approval from iKAGOO.

21.1 First 30 Calendar Days After Confirmed Delivery

Where iKAGOO confirms an eligible manufacturing defect:

• iKAGOO covers reasonable approved standard return shipping;
• iKAGOO covers standard reshipping of the repaired or replacement product;
• iKAGOO may provide a label, arrange collection or approve reasonable reimbursement;
• The customer must use the approved address and shipping method.

21.2 Day 31 Through Month 12

Where iKAGOO confirms an eligible manufacturing defect:

• The customer pays the approved shipping cost to the designated return address;
• iKAGOO covers eligible repair work and replacement parts;
• iKAGOO covers reasonable standard reshipping of the repaired or replacement product.

21.3 Costs Not Automatically Covered

• Unapproved express or premium shipping;
• Cash-on-delivery freight;
• Unnecessary premium insurance;
• Costs caused by sending the product to the wrong address;
• Storage charges or additional costs caused by failure to follow instructions;
• Third-party transport costs arranged without written approval.

21.4 Non-Warranty Issues

Where testing confirms incorrect installation, a vehicle fault, liquid damage, impact, unauthorised repair or another non-manufacturing cause, the customer may be responsible for return shipping, diagnosis, repair and reshipping costs.

22. Return-Shipping Risk and Packaging Responsibility

The customer should use a tracked shipping service suitable for high-value electronic equipment and should consider shipping insurance based on the product value.

Where iKAGOO provides and arranges the return label, loss or damage in transit will be handled according to carrier claim rules, available evidence and applicable law.

Where the customer arranges return shipping, before delivery to the designated receiving location the customer should:

• Use tracked shipping;
• Protect the display, housing, connectors and circuit boards;
• Prevent harnesses, screws or accessories from striking the screen inside the package;
• Keep shipping receipts, parcel weight and packaging photographs;
• Purchase appropriate shipping insurance where necessary.

Transit damage caused by insufficient packaging, loose accessories, liquid contamination or the customer's chosen shipping method is not an original manufacturing defect.

23. Customs, Duties and Repair-Shipment Documentation

Warranty shipping coverage does not automatically include:

• Import duty or VAT;
• Customs-clearance or brokerage fees;
• Storage charges or customs penalties;
• Costs caused by incorrect declarations or refusal to clear the parcel;
• Other local taxes or government charges.

iKAGOO will provide reasonable documentation for warranty returns, repaired products or replacement products where available. The customer must comply with local customs and carrier requirements and must not ask iKAGOO to make a false declaration, unlawful undervaluation or other illegal statement.

Where mandatory consumer law requires the seller to bear other costs, that law takes priority.

24. RMA Authorisation and Return Requirements

Before returning any warranty product, the customer must obtain written Return Merchandise Authorisation or formal written return instructions from iKAGOO.

The customer must:

• Use the return address provided by iKAGOO;
• Use the approved shipping method;
• Ship within the authorised period;
• Use tracked shipping and retain the receipt;
• Pack the product securely;
• Return only the product, harnesses and accessories requested by iKAGOO;
• Use lawful and accurate customs and shipping information.

The following may not be the correct warranty-return address:

• The original shipping-origin address;
• A supplier or factory address;
• The website footer address;
• An address shown by a payment provider;
• A transit-warehouse address printed on the parcel label.

Unauthorised returns, returns sent to the wrong address or cash-on-delivery shipments may not be properly received, tracked or processed.

25. Display and Cosmetic Issues

Display faults that materially affect normal use may be reviewed under warranty, including:

• Large-area black screen, display corruption or flickering;
• Clearly abnormal bright lines, dark lines or missing display areas;
• Large-area touch failure;
• Severe light leakage, abnormal colour blocks or defects affecting key information;
• Another material display fault arising during normal use.

Minor colour-temperature differences, normal production-batch brightness variation or issues visible only at an extreme viewing angle or on a solid-colour test screen, without a material effect on normal driving or core functionality, will be assessed individually using photographs, video, real-world visibility and applicable law.

iKAGOO does not apply an automatic blanket exclusion to every pixel or display complaint, but a highly magnified photograph that does not show a real effect on normal use does not automatically establish a full-product defect.

26. Shipping Damage, Dead on Arrival and Compatibility Error

26.1 Shipping Damage or Missing Items

Damaged packaging, transit damage, an incorrect item, missing product or missing accessory should be reported promptly under the Pravila dostave.

Keep the outer packaging, shipping label, internal packaging, all received products and accessories, and available unboxing photographs or video.

26.2 Dead on Arrival

A suspected dead-on-arrival issue should normally be reported within 7 calendar days after confirmed delivery.

Dead on arrival normally means:

• The product cannot power on after correct installation;
• The product cannot perform its main supported function;
• Reasonable testing confirms a serious hardware fault.

26.3 Confirmed Compatibility Error

Where iKAGOO confirmed compatibility before purchase, the customer supplied complete and accurate vehicle information, reasonable installation and diagnosis were completed, and iKAGOO confirms that no reasonable technical solution can make the product compatible, the claim will be handled under the compatibility-error provisions in the Pravila o povratu i refundaciji.

A claim submitted outside the special reporting period may still be reviewed under the normal warranty and technical-support process where applicable.

27. Software, Updates and Digital Services

The 12-month hardware warranty does not promise:

• Permanent availability of every software update;
• Permanent maintenance of third-party applications;
• Permanent new-firmware development for older hardware;
• Permanent availability of third-party servers or subscriptions;
• Permanent compatibility with all future phones and vehicle software;
• Features never promised on the product page or order confirmation.

Software updates supplied or expressly approved by iKAGOO do not automatically cancel the hardware warranty.

Damage caused by incorrect firmware, an unapproved update file, incorrect flashing, rooting, cracking or unauthorised system modification is not a manufacturing defect.

28. Data, Settings and Personal Information

Before returning a product or carrying out an update, the customer should:

• Back up important data;
• Record system and CAN bus settings;
• Record language, unit and theme settings;
• Sign out of personal accounts;
• Remove stored addresses and contacts;
• Remove detachable storage devices;
• Remove passwords and personal login information.

Diagnosis, repair, firmware restoration or product replacement may erase settings, applications, account information or local files.

To the extent permitted by law, iKAGOO is not responsible for data loss that could reasonably have been avoided by backup.

Personal information submitted during a claim will be handled under the iKAGOO Privacy Policy.

29. Review, Diagnosis and Repair Time

iKAGOO normally begins review after receiving complete warranty information. An initial reply does not mean that the fault has been confirmed or that repair can be completed immediately.

Actual handling time may depend on:

• The complexity of the fault;
• Whether the customer's evidence is complete;
• Vehicle configuration and comparison-testing conditions;
• Whether remote diagnosis is required;
• Whether the product must be physically returned;
• Availability of parts, modules or replacement products;
• International shipping, customs and public holidays.

After confirming the appropriate remedy, iKAGOO will make reasonable efforts to explain the next step and expected arrangement. Carrier, customs, parts-supply and third-party repair times are not fully under iKAGOO's control.

30. Support After the Warranty Period

After the warranty period, iKAGOO may continue to offer, where parts, software and technical conditions allow:

• Paid diagnosis;
• Replacement harnesses, modules or parts;
• Paid repair;
• Software or configuration support;
• Hardware upgrade or trade-in solutions.

Out-of-warranty support is quoted individually based on the platform, age, parts availability and fault condition. iKAGOO does not guarantee that every discontinued product, older platform or third-party service can be repaired or upgraded indefinitely.

31. Limitation of Liability

To the fullest extent permitted by applicable law, this commercial warranty is limited to the affected iKAGOO product and the remedies described in this policy.

This commercial warranty does not normally cover:

• Indirect loss caused by vehicle unavailability;
• Lost work, income, profit or business;
• Rental-car, accommodation, transport or travel costs;
• Third-party installation, removal, coding, calibration or diagnostic costs;
• Additional loss caused by continued use of a known safety-critical fault;
• Other indirect, special or consequential loss.

Nothing in this section excludes or limits liability that cannot legally be excluded or limited.

32. Mandatory Consumer Rights

This policy is a voluntary commercial warranty provided by iKAGOO.

It does not replace, reduce or exclude mandatory consumer rights available under the laws of the customer's country or region, including:

• Statutory quality and conformity rights;
• Mandatory repair or replacement rights;
• Mandatory price-reduction or refund rights;
• Rights relating to unsafe products;
• Rights relating to misleading descriptions or representations;
• Other consumer protections that cannot legally be excluded.

33. Policy Version and Updates

An order will normally be governed by the warranty terms published or provided at the time of purchase, together with any product-specific written terms for that order.

iKAGOO may update this policy to:

• Improve clarity;
• Improve diagnosis and support procedures;
• Reflect product or operational changes;
• Comply with applicable law.

A later update will not retroactively remove a warranty right already provided with a completed order, unless required by law.

iKAGOO may choose to apply a later, more favourable term to an earlier order.

34. Contact iKAGOO

When submitting a warranty claim, provide where possible:

• Order number and product name;
• Vehicle make, model, year and factory configuration;
• A clear fault description;
• Photographs or continuous video showing the fault;
• Product label, serial number and system version;
• Harness, connector, CAN module and installation photographs;
• Diagnostic steps already completed and their results.